Privacy Policy

1. Introduction

MyTechSupport.com ("we", "our", or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our platform.

2. Information We Collect

Information You Provide

• Account Information: Name, email address, password, profile photo
• Profile Data: Bio, skills, location, company name, industry
• Payment Information: Processed securely through Stripe (we do not store card details)
• Communications: Messages between users, support requests

Information Collected Automatically

• Usage Data: Pages visited, features used, time spent on platform
• Device Information: Browser type, operating system, device type
• Location Data: IP address-based approximate location

3. How We Use Your Information

We use your information to:

• Provide and improve our services
• Process payments and transactions
• Send important notifications about your account
• Respond to your inquiries and support requests
• Prevent fraud and ensure platform security
• Comply with legal obligations

4. Information Sharing

We may share your information with:

• Other Users: Your public profile, bounty solutions, and reviews are visible to others
• Service Providers: Stripe (payments), Resend (emails), Supabase (database)
• Legal Authorities: When required by law or to protect our rights

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate security measures to protect your data, including:

• Encryption of data in transit (HTTPS/TLS)
• Secure password hashing
• Two-factor authentication
• Regular security audits

6. Your Rights

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update inaccurate information
• Deletion: Request deletion of your account and data
• Portability: Receive your data in a portable format
• Opt-out: Unsubscribe from marketing communications

7. Cookies

We use essential cookies to maintain your session and remember your preferences. We do not use tracking cookies for advertising purposes.

8. Data Retention

We retain your data for as long as your account is active. After account deletion, we may retain certain information for legal compliance purposes for up to 7 years.

9. Children's Privacy

Our services are not intended for users under 18 years of age. We do not knowingly collect information from children.

10. International Transfers

Your data may be processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or platform notification.

12. Contact Us

For privacy-related questions or to exercise your rights, contact us at: privacy@mytechsupport.com